Frequently Asked Questions
also you can see storage plus FAQ
If you have any other questions please e-mail us at support@SAFe-mail.net with as many details as possible. If you have a question regarding a specific e-mail, please forward the e-mail along with your question. Thank you.


Is this system completely safe to use?

Safe-mailTM provides an unmatched level of protection against invasion of privacy. Using SSL (Secure Socket Layer), which is a component of all current browsers, for all data transmissions and strong proprietary encryption for server security, it offers the highest possible protection for all e-mail communications and file attachments.
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Should I install any software or plug-in in order to ensure complete security?

Safe-mailTM is the only completely secure e-mail system that does not need additional software, setup, cookies, plug-ins, helpers, routers or fire-walls to protect your e-mail privacy.
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Does the system offer features besides secure e-mail?

Safe-mailTM is a feature rich e-mail system that gives you more than any other system on the market. It enables you to create bulletin boards, filter the messages you wish to receive by issuing authentication certificates and much more. For a detailed description of the system's features visit help.
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Is it free?

Safe-mailTM public system is free for individuals for any purpose in accordance with the Terms Of Service.
Organizations will be required to buy the system that will then be tailored to their specific needs and requirements.
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Will the system remain free or do you intend to change it sometime in the future?


Our policy is to enable free service and we do not intend to change it.
Safe-mailTM has much more in it compared to other services and we would like to enable users to check the service before buying it. Actually, if the resources available for free are enough for you, you may use the service as long as you wish.
Features and functions of premium accounts and free accounts are similar. The main difference is in the quantities i.e. less names in the address book, less folders, filters, mails per hour, disk space, frequency of backup etc.
Free service also enables corporate senders such as banks, lawyers, heath care firms etc, to tell their customers to open a free account at safe-mail so that they can correspond with their customers securely.
We therefore believe that the benefit derived from providing free accounts (3Mb) outweighs any reason to change the current position.
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Will I receive advertisements?

Safe-mailTM is completely advertisements free. Moreover, it gives you complete control over your incoming messages. You may filter the messages you wish to receive and also completely reject specific incoming messages.
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Do I need to enter ANY information about myself to use the system?

Safe-mailTM doesn't require you to fill in any personal information in order to use it. The User Information section is optional and may enable other users to contact you on the basis of shared background or interests.
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Is it safe to write e-mail through Safe-mailTM using a network terminal?

Absolutely. Your mail is encrypted from your terminal (browser) to our server, and from the server to the browser of the reader. This means that your account is completely safe and no one can access it, including Network personnel and all others. However, you need to logout and use the special security (go to Settings then General and click the box next to Increased security) or erase the browser cache to prevent the next person at your terminal from accessing your account.
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Is it safe to send or receive e-mail over telephone lines using Safe-mailTM?

All communication from your computer into the Safe-mailTMserver is encrypted with SSL. This includes everything you send and receive, like attachments etc. Therefore, using a telephone line or reaching your mail via a not very secure ISP is not a security problem using Safe-mailTM.
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What can you tell me about unsolicited mails (spam)?


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How much storage space do I have? How many e-mails can I receive? How big can the e-mails I receive be?

If you click "Settings and then Quotas it will show you your quotas setting. In general, the maximum number of e-mails per folder is 200 and the maximum number of folders per account is 10. Additionally, the maximum disk space per account is 3 MB. (This includes messages that are in the trash folder. Remove these to free up space.) Please see help then Preferences for further details. If you still have questions, or if you would like to increase your mailbox quota, please mail your request to: support@SAFe-mail.net.
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Can I use Safe-mailTM with Outlook or other pop servers?

You can use POP3 protocol for receive non-encrypted emails, or POP3 SSL/SMTP SSL or IMAP SSL/SMTP SSL protocols to send and receive encrypted emails. Please look at the help pages:

POP3
POP3 SSL/SMTP SSl
IMAP SSL /SMTP SSl

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How can I empty my trash file?

  1. Click Mailbox.
  2. Click the Trash link.
  3. Select all mails.
  4. Click Delete.

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Oh No! I forgot my password! What should I do?

We need some information about your account, so that we can identify you and set a new password for your account.

Please fill in as much as you can of the form in this page:
Lost password form
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When I write long e-mails I get kicked off in the middle. Why? What can I do to prevent my losing e-mails halfway?

For security reasons, a session that is idle for more than 60 minutes is automatically logged out. Therefore, if you are editing one letter for more than 60 minutes, you will automatically be logged out and lose your work. What you can do is save your letter in the Draft folder (Click Save Draft), then open the letter from the Draft folder and continue to edit it. We suggest you do this every 30 minutes.
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I can't see the logout button on my monitor so each time I log in it tells me that I'm already logged in. How can I log out?

Take the cursor to the menu frame (top frame). When you view the cursor as an arrow (and not as a hand) press the mouse button, then poll it to the right - the menu frame will scroll. When you view the logout icon release the mouse.
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I couldn't receive an e-mail from 123@456.789. What should I do to be able to receive messages from this address?

You may have blocked the address 123@456.789. To remove the block:

  1. Click the Settings button at the top menu.
  2. Click the 'Mail Control' tab.
  3. Check whether something is written in the box titled 'Blocked Uses.'
    If the address 123@456.789 appears there, that means you accidentally blocked it. (Clicking the 'block sender' button from within a mail makes the sender's address automatically keyed in the 'Blocked Users' section of 'Mail Control').
  4. To remove the block simply delete it.
  5. Click the 'Update' button at the bottom to complete the setup.

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What is "Nickname" in the address book?

A nickname is a descriptive name added to or replacing the actual e-mail of a person. Nicknames are used to provide a familiar or shortened form of a full e-mail. Sometimes in e-mail terminology, the nickname is a part of the actual e-mail address(i.e. it is possible to receive an e-mail from:"mark" <marktwin@newmail.net>, in which "mark" is the nickname).

The Safe-mail system uses the nickname in a contact card to uniquely identify the contact and its e-mail address. For example, if you enter "John" in the NickName field of your account's "User Info", any outgoing e-mail from you will be identified as sent from: "John" <accontname @ Safe-mail.net>.

Since a nickname is a unique identifier of an e-mail address, it must be filled in at the creation of a new contact card in your address book that contains an e-mail address. Consequently, using a nickname can substitute the typing of a full e-mail address in e-mail message composition, file sharing or in any other part of the system.

Let's say you save a contact card in your address book with the nickname  "mark" and e-mail address "marktwain@domain.net". From now on, any time that you will enter "mark" in a field that requires an e-mail address (To:, CC:, BCC:, etc.) - the outgoing message or action will be sent to "marktwain@domain.net".

Note: The nickname is restricted to a single word and cannot contain blanks and characters, such as @ ! / \ : * ? < > ` | " % ^ # ~ ; [ ] { }


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Can I use the nickname in Safe-mail other than in the address book?

Since the address book is an integral part of the system, Safe-mail allows you to use nicknames within all of the system.
This means that you can enter a nickname in any field of the system and it will treated as if you entered the e-mail address of the contact that is identified by that nickname. For example, entering a contact's nickname in the the Bulletin Board's "Read permission" field will identify that contact to the system and set her or his read privilege. It is possible to enter a group's name to get the same action for all members of that group.
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In the fields To:, CC:, BCC:, etc., what is the difference between  a nickname and an abbreviation?

Safe-mail's default domain is "safe-mail.net". This means that instead of sending an e-mail message to "support@SAFe-mail.net", you can simply write "support" in the "To:" field. Safe-mail will check if there is a nickname "support" in your address book. If not, the system will interpret it as "support@SAFe-mail.net . In case you have such a nickname ("support"), the message will be sent to the e-mail address, which is identified by that nickname.
The data in your address book has the highest priority in the interpretation of names. In case you want to send a mail to "mark@SAFe-mail.net" and you already have a nickname "mark" for "marktawin@domain.net", you must enter the full e-mail address "mark@SAFe-mail.net". Otherwise the message will be sent to "marktawin@domain.net".
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How to add multiple recipients to an e-mail message?

Recipient's names can be separated with comma or with a blank space. Therefor, is it possible to write "name1,name2,name3" or "name1 name2 name3". The rules for nicknames and abbreviations apply to multiple recipients as well.
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How to create an e-mail message using contacts from the address book?

The easiest way is to compose a message and simply write the relevant nicknames in the To:, CC: and BCC: fields. The system will use the e-mail addresses of each nickname.
There is also the possibility to access the address book directly and select the recipients using on of two methods:

  1. Click on the "Address Book" button.
  2. Select the names to whom you want to send the message.
  3. Select the sending mode for each name (To/Cc/Bcc).
  4. Write the message.
  5. Click on the "Send" button.

Alternatively,

  1. Click on the "Compose" button.
  2. Click on the "To:", "Cc:" or "Bcc:" link. The address book will pop-up.
  3. Select the names you to whom you want to send the message, then click on the sending mode button (To:/CC:/BCC:).
  4. Click "Ok" to confirm.
  5. Now you get back to the compose page, with the relevant fields are filled.
  6. Write the message.
  7. Click on the "Send" button.

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What is an Address Book Group?

Using address book groups, you can set up a distribution list and easily deliver the same message to a group of people. In your address book, a group can contain an unlimited number of contacts. The group's nickname can be used just like any other nickname. The difference, however, is that any action involving the group will affect all its members. For example, sharing a file with a group will allow any member of that group to access that file.
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How can I create a group and add members to it?

In order to create a group follow the next steps:

  1. Click on the "NewGroup" button.
  2. Fill in the name of the new group (let's call it "Team1").
  3. Click on the "Save" button.
The new group "Team1" was created.

In order to add members to the "Team1" group, follow the next steps:
  1. From the select box choose the group name ("Team1").
  2. Click on the "GoTo" button.
  3. Now you are inside the Team1 member list.
  4. Add new users the regular way.


If you've already added members and you want to move them or copy them to another group, select the relevant names, select the relevant group from the pop up menu, then click on the "Move To" button in order to move them to the that group, or on the "Copy To" button, in order to copy those names to the relevant group.
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Can I skip the page http://www.safe-mail.net and go direct to the login page?

Yes, type in the URL https://www.safe-mail.net (https not http) and you will see the login page straight away.
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What are the quota limits?

There are 2 kinds of quota limit:

  1. A Limit on disk space.
  2. A limit on the maximum number of e-mails that can be contained in a single folder.
To find out how many e-mails you have stored and how much disk space they consume:
  1. Click on pref
  2. Then click on Quota.
You will then see how many e-mails you have stored and how much disk space they consume.
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I received a message saying that my inbox is full. What should I do?

The problem is that you have either exceeded your disk storage space quota or you have exceeded the maximum number of permitted e-mails in any one folder (this includes your inbox). In order to receive more e-mails, you can do one of the following:

  1. If you are over your disk space limit, you must remove some of your e-mails to free up some space.
  2. If you are over the maximum e-mails per folder limit, go to the inbox and either:
    • remove some old mails
    • move the old e-mails to a user-defined folder. (if you don't have such, create it).

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I deleted some of my e-mails, but the quota remains as it was. Why is this?

When you delete an e-mail, it is (by default) saved in the trash folder. The trash folder is counted as part of your disk space quota. So in order to decrease your consumed disk space, you should remove those e-mails from the trash folder as well. Click on the trash button, and delete the trash folder contents or selectively remove large e-mails.

There is an option in Setting/Pref --> Mail control, to select your preferred behavior of the delete function.
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How can I block/unblock a sender or domain?

In order to block a sender or a domain:

  1. Click on pref,
  2. Click on mail control.
    Scroll down the page you see and look for the heading "Blocked users and servers"
  3. Enter the name you want to block and click on the arrow button ("--->").
    (If you want to block a domain, enter the domain name, and click on the arrow of the servers).
  4. Click on the update button.
In order to unblock a sender/domain,
  1. Click on pref,
  2. Click on mail control.
    Scroll down the page you see and look for the heading "Blocked users and servers"
  3. Select the user you want to unblock.
  4. Click on the remove button.
  5. Click on the update button.

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I have just logged in and see the message "You are already logged in". Why?

The "already logged-in" aimed to notify you that someone else is login to your account.
This is a security alert.

In case you get this alert, check what caused it.
The "already logged-in" message is probably caused by one of three reasons:

  1. You may not have logged out properly from your last visit to your Safe-mail account. It's always best to click the "logout" button prior to leaving your account.
  2. You may have inadvertently double clicked on the login button. In certain cases, some browsers send the page twice, and thus you are being logged-in twice. You can check this by looking at the IP and time of the other login to see if it is the same as current login or not.
  3. someone else is logged in at the account.
To look at your last login click on Pref/Mail control/Last logins.
Another option is from the start page and to click on the logins link.
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How can I change my password?

In order to change your password:

  1. Click on pref.
  2. Click on security.
  3. Enter the old password at "current password" field
  4. Enter the new password at "New password" field.
  5. Enter again the new password at "verify" field.
  6. Click on "update" button.

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Can you explain the meaning of the different mail status I can see in the Sent folder.

An e-mail that is sent to an internal user (i.e. a user of safe-mail), can have the following statuses:

  1. Delivered - which means that the mail was delivered to the recipient's inbox.
  2. No such user - which means by default that there was no recipient either.
  3. Inbox full - which means that the recipient's inbox was full.
  4. A date - which tells you that the recipient had read the e-mail at the date stated.
By this convention, when you send an e-mail to a safe-mail user, you know if it has been delivered and if and when it has been read.

None of this convention is relevant when sending e-mails to external Safe-mail recipients. For e-mails sent to external recipients, we do not know when it had been read, whether the user exists or not or any other details so we only display the word "Sent".

If the e-mail was not delivered to the external recipient, you will receive an e-mail, usually entitled "mail delivery fail", in your notices folder meaning that the mail was not delivered. If you don't get such a message (within a few minutes) you can assume that the mail has been sent correctly to the external recipient.
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How can I attach to a mail more than 4 files?

There are 2 ways to attach more than 4 files:

  1. After attaching 4 files, click on the "save Draft" button, and add 4 more attachment. A copy is saved in the Drafts folder but the compose function stays live on your screen listing the 4 attachments and showing 4 more fields in which to name more attachments.
    The same applies to clicking on the the "Spell Check" button.
  2. Use the ultra-modern user interface.

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I noticed that I do not get notification for new mails at notices, nor can I get these mails using pop.

Can You tell me which mails are inserted to the notices folder?

The Notices folder contains mails which have been received using an automatic process.
The source from which mails received in the Notices folder originate are recognizable by the sender's account name.
Mails which are received from MAILER-DAEMON, postmaster, autoreply, auto.reply, no-reply, do_not_reply, imailsrv, mailadmin, postoffice, administrator, notify, listserv, listserver, mdaemon, daemon, mailer, noreply and nobody are inserted into the Notices folder.
No notification is sent for mails received in the Notices folder.
In order to be alerted to mails received in the Notices folder, we suggest you use IMAP instead of pop. Please refer to the relevant help pages for more on this subject.

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How can I set an auto response when I am not available, on holiday etc?

Click on pref/mail control/auto-respond.
Set the dates you want to have the auto-respond operative.
Compose the message you want to display and click the update button.

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How can I change my outgoing name, my address is the mr @ safe-mail.net but i want my first name and last name appears at the my address at the recipient like this <Mark Twain> mr @ safe-mail.net. How to do it?

  1. Click on the Userinfo button.
  2. In the nick-name field, fill the name you want to be added to your e-mail address.
  3. Change the Publish setting to "Yes" (default is "No").
  4. Click on the update button.

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Which setting is needed for being notified to another e-mail address about incoming mails to my safe-mail account?

Click on Pref.
Click on mail control.
Click on notification.
At "Additional e-mail address":
Select the option "Yes, Please notify me at", Fill in the address at which you want to be notified.
Choose which details you want to get (i.e. subject, from, mail-ref etc).
Click on the update button.

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Do you have any connection to business activity done by your users?

We have no connection with any business activity which is conducted using our service.
We are providing a secure e-mail service and data collaboration service and have no responsibility for any act carried out with any safe-mail account.

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What is the SMS option at the notification details form.

The SMS notification is used for cellular phone companies who are giving their users the following service:
Each user gets an e-mail address according to his phone number (for example 0562432123@cellular.com) and when a mail is sent to this address, it is sent as SMS to your cellular phone.
If you have this service at your safe-mail account, click on Pref, mail control, notification, and set the notification address which is your cellular e-mail address.
For each mail you receive in your safe-mail account, a mail will be sent to the address as entered.

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I would like to use your SafeBox feature in order to inform a group of several people about private issue. I understand that I can assign a password to each recipient so each can open their e-mail in the SafeBox. If they need a password to open the e-mail waiting in the SafeBox for them, how do I safely pass on their password to them?

If you want high security, you can send your friends the password using Fax, mail or telephone.
If you want medium security, you can send them the password using a separate e-mail.

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Is every activity done with safe-mail (receiving/sending mails is secured)?

It is stated on your help page as follows:
'All communication from your computer into the Safe-mail server is encrypted with SSL. This includes everything you send and receive, like attachments etc.
Does this apply to all messages received for my account on your server - both those originating from another Safe-mail account and those coming from other sources like Hotmail, Yahoo or any ISP?
In other words, does this mean that everything I retrieve from your server is encrypted, irrespective of whether it is originally encrypted because it is from another Safe-mail account or not).

  1. Mails which are sent between safe-mail users are fully secured. The connection between user A and the server is secured using SSL. The data on the server is encrypted using PKI technology. When user B reads the mail, the connection between the server and user B is secured using SSL.
  2. Mails which are received from external addresses such as hotmail are not secured. The connection between user A (the non Safe-mail user) and hotmail server is done with regular SMTP (i.e. not SSL/https). The connection between hotmail server and safe-mail server is done using SMTP (again not SSL), and only the connection between user B (the Safe-mail user) and the safe-mail server is secured.
  3. When you want to send a mail from safe-mail to an external address (such as hotmail), if you send it in the regular way, it is not secured. We suggest to users who need to send securely to external users to use the drop box option. This is fully secure.

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I have problem accessing your site from my office can it be connected to firewall set at my office?

If your office firewall blocks the port 443 (which is used for SSL communication), it can prevent you from using the safe-mail system. If you open port 443 for connection, you will be able to use safe-mail system normally.

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How Can I close an unneeded account?

Click on Pref,
Click on "Remove me"

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What is the meaning of the asterisk in the fast interface?

The ascetic means that the mail contains an attachment. Because it is the fast option, we do not put an icon showing attachment.

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Can you tell me how to set up filters for my incoming mail?

  1. Click on Pref,
  2. Click on mail control.
  3. Click on filter.
  4. Check the check-box "Activate filter"
  5. Fill the relevant filter data (filter according to subject, from to etc.).
  6. Click on the update button.

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How can I get a printable page of the mail I receive?

From within the page in which you are reading the mail, click on the printer icon to see a printable page of the mail.

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Can items in TRASH be moved back into their original (or other) folders?

  1. There are 5 system defined folders:
    Inbox, Sent, Notices, Draft, Trash.
  2. You can only move mails to the trash folder (i.e. you cannot move a mail from the inbox to the notices or to the sent).
  3. You can also create a user-defined folder (click on the folders button)...
  4. When you have a user-defined folder, you can move mails from any folder to that folder.

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How can I send secure e-mails to outside addresses?

Safe-mail provides a service called SafeBox.
This service allows you to easily send protected e-mail messages to any e-mail recipient, even if the recipient is not a Safe-mail user or not equipped with a digital certificate!
Click here to learn more on the SafeBox.

If the recipient has certificate, Safe-mail enables you to send him S/MIME message, which is encrypted using PKI standard.
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What is Safe-mail security means?


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I have troubles with my IP, what to do?


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What is the fuction of the "un/mark" option?

The fuction of the "un/mark" option is to mark mails that you want special attention on them.
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Can I insert hyperlinks into outgoing e-mail from safe-mail.net?

Hyperlinks are sent as hyperlinks automatically. If you want to see what is considered as a hyperlink, change your mode to rich text editing:
In compose page, click on the Rich text.
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How do I change the time setting of my account?

  1. Click Pref
  2. Click General
  3. Set the local time field

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Is it possible for safe-mail to read mail from my other e-mail provider account?

Yes, if the provider of this e-mail provides pop access.
You can make a pop account:

  1. Click Preference
  2. Click POP
  3. Fill the relevant fields:
    • Incoming Mail Server:
    • User name:
    • Password:
    • Remove:
For the Incoming Mail Server field you should contact the other e-mail provider.
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