Spam and Trash - FAQ
What can you tell me about unsolicited mails (spam)?
However, spammers usually forge the origin of the messages sent by them so that they won't have to deal with error messages and unhappy recipients. Just like you can have your outgoing mail say your nickname, company name, etc, a spammer can have his "name" (i.e.the thing that appears in the "From" section) say firstname.lastname@example.org, despite the fact that no such thing exists. Unfortunately, we cannot stop someone who 'pretends' that he or she is using Safe-mailTM or uses Safe-mailTM as a removal address or for other purposes. If you want to articulate your feeling at your spammers, scan their email for a phone number or address that you should contact if you want to buy the product they are trying to sell. These are the addresses they will attend to, so send your messages of annoyance toward them, not to-wards their "name" or the removal address.
Another unwanted usage spammers can do with our system is to use a real account as a pick up account. (i.e. account for receiving mails from interested people). Using Safe-mailTM system for such purposes is prohibited by the registration agreement, and at such case we remove the spammer account.
Some users use their accounts for passing money and business, We have no connection to these actions. Each user shell have his own risk, whether to believe such users or not.
How can I empty my trash file?
Click on the 'Trash' button or link.
Click 'Empty Trash'.
I deleted some of my emails, but the quota remains as it was. Why is this?
When you delete an email, it is (by default) saved in the trash folder. The trash folder is counted as part of your disk space quota. So in order to decrease your consumed disk space, you should remove those emails from the trash folder as well. Click on the trash button, and delete the trash folder contents or selectively remove large emails.
There is an option in Setting/Pref --> Mail control, to select your preferred behavior of the delete function.
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Can items in TRASH be moved back into their original (or other) folders?
There are 5 system defined folders:
Inbox, Sent, Notices, Draft, Trash.
You can only move mails to the trash folder (i.e. you cannot move a mail from the inbox to the notices or to the sent).
You can also create a user-defined folder (click on the folders button)...
When you have a user-defined folder, you can move mails from any folder to that folder.
A message was rejected because my account quota was over the limit, but it's not over the limit, why?
This could be caused from two reasons:
The email that was sent to you was bigger than the space that was left in your inbox.
You had too many messages in your inbox.(to see your quota click "Preferences (Pref) --> quotas")
I got an email which is not spam in the Junk filter, what can I do?
Emails are caught by the junk filter from several reasons, look at our page on spam protection to learn about the junk filter behavior. In order to adjust your junk filter behaviour , click on pref, Mail Control, General. Look at the Junk section in the bottom.
We advice you to check the "Do not check the message if the sender appears in my address book" and the "Do not check messages if the sender appears in my Safe List". This way messages that you get from people that are on your address book, or in your safe list won't be checked. To add addresses to your safe list: click Pref, Mail Control, Safe list Block list.
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